PRODUCTS

We strive to offer our customers the highest quality products we can find at the lowest possible prices.  We do not offer any additional quantity discounts so that all of our customers, regardless of their order size, can enjoy our low prices.  If you are looking for an item that is not in the store please contact us and we will see what we can do to get it for you.

 

RETURN POLICY

We do not accept returns or exchanges unless there is an error or defect on our part.

In the rare instance where this should happen, you must contact us within 24 hours of receipt of package for return authorization.  A store credit or exchange will be offered.  We do not refund cash/credit.  In the extreme case we may decide to do so, you will be charged a 20% restocking fee.  Shipping charges are non refundable.

 

If your order is incorrect or missing an item, please notify us via email at pinklilywholesale@yahoo.com within 48 hours of receipt of package for correction.

 

We do not cancel and refund orders once they are placed.  In the extreme case we may decide to do so, you will be charged a 20% restocking fee.  Shipping charges are non refundable.

**Please NOTE:  Any item that can be worn on head/feet is non exchangeable for health reasons.**

 

PAYMENTS

We currently accept payment through PayPal.  With PayPal, payments are accepted through a secure server using your credit card.  You do not have to have a PayPal account in order to process payment via PayPal.  If you do not have a PayPal account, during the check out process, simply click Continue where is asks: Don't have a PayPal account?  This will allow you to securely enter your credit card and billing information and continue the check out process.

 

Why we use PayPal

PayPal is the safer, easier way to pay online. Pay with your credit card without exposing your credit card number to the merchant. Plus, speed through checkout whenever you shop online.

 

It's Secure:

·      Never expose your credit card number to the merchant.

·      100% protection against any unauthorized payments sent from your account.

·      Every purchase confirmed with an email receipt.

 

It's Convenient:

·      Speed through checkout whenever you shop online.

·      Pay with your credit card, debit card, or bank account. Your choice.

 

ORDER PROCESSING

Orders are secure while using our online shopping cart. Normal processing time is 1-2 days of order placement (NOT including weekends and holidays).  Every effort will be made to process your order as soon as possible.  Orders ship in the order they are received.  Refunds will be issued for items that become out of stock at time of shipment.

 

ADD ON TO ORDERS

Due to the high volume of incoming orders we cannot accept add on requests or requests to combine multiple orders.  Please be sure to check your order before submitting.

 

SHIPPING

We gladly ship worldwide.  Orders will ship to the address on your Credit Card or PayPal account ONLY.  Please be sure to verify this information prior to submitting your order.

 

DOMESTIC ORDERS

We ship all USA packages US Postal Service.  First Class shipping is used for packages weighing less than 13 oz and USPS Priority Mail for packages weighing 1 lb or more. We hand deliver our packages to the post office.  We cannot be held responsible for packages once they leave our hands and we will not replace orders once they are shipped.  All orders will include USPS Tracking.  If you would like to purchase insurance for your package, we can offer this option.  Please include a note in the Comments Section during the check out process.  We will invoice you for the additional cost of Insurance prior to shipping your package.  All packages mailed within the U.S.A. are shipped with delivery confirmation for your peace of mind.

 

INTERNATIONAL ORDERS

Please note that the pre-calculated shipping cost to your country is just an estimate. We may need to invoice your for additional shipping charges after weighing your package.  This will help us to continue our business with international buyers and appreciate your understanding.  All International Shipping Rates will include a small handling feeUnderstand that you may be billed for Customs Charges once your order is received in your country.  These charges are outside of our control and are determined solely by the in-county Customs Office.

 

We hand deliver our packages to the post office.  International shipments are not insured to provide the most reasonable shipping fee. If you would like to purchase proof of mailing and/or insurance for your international shipment, you must contact us prior to purchasing for a price quote. International orders that are not received, and which insurance was not requested, will not be replaced.

 

PRIVACY POLICY

Pink Lily Wholesale respects our customers’ privacy and your privacy is very important to us.  Making a purchase requires that you supply your contact information (name, email address, shipping address and phone number).  Any and all information you provide will be used solely by us to process your order.  We will not distribute, display or sell any information you entrust to us.  We will not allow any third party access to your personal information unless forced to do so by law.

 

Should you have any questions or concerns please contact us at pinklilywholesale@yahoo.com

Thank You!